Photo
Restoration :: Frequently Asked Questions
What will I get back when I place an order?
Do you alter the originals?
My photos have mould and stains, Can you restore these?
Can I send you photos in frames?
Do you restore old artwork?
I've got photos in my computer, How do I get these to
you?
How do I place an order?
How long does it take to complete my order?
What if I am not satisfied with the results of the restoration?
Do you do restorations or modifications of
product or commercial photos?
I only have the negative to the photo I want
restored, can you still help me?
Can I see the results of the restoration before
the prints are made?
1. What will I get back when I place an order?
You will receive in the mail your original photos,
and a CD (if requested) containing your restored photos,
and prints of the restoration. If you ordered additional
prints, you will receive these as well
2. Do you alter the originals?
No. Our retouching services are done digitally, your original
will be returned to you unmodified.
3. My photos have mould and
stains. Can you restore these? Yes. These photos
can be restored. Plus, the more info you can provide about
a specific photo (i.e. the location of the shot, what should
be in the background if missing, etc.) the more accurate
the restoration. Do not worry if little is know about the
photo as a high quality restoration can still be achieved
using our custom techniques.
4. Can I send you photos in
frames? Yes. If for any reason you do not want
to remove the photo from the frame just send everything
"as is". Please note the photograph will be taken out of
the frame for restoration purposes and placed back in it
when posted back to you. If the photo cannot be removed
from the frame without further damage, then we will arrange
to scan in the most accurate fashion possible.
5. Do you restore old artwork?
Yes. However, it depends on the size of the artwork. Remember,
the restoration is a print of the original, We do not modify
the original. For more information please contact us.
6. I've got photos in my computer.
How do I get these to you? Instructions on how
to do this are on the mail order and Email page.
If you have any questions as to how to do this please feel
free to contact us
and we will be happy to assist.
7. How do I place an order?
You can order 4 ways:
Go to the mail order page and print
out the form. Fill it out and mail it along with the pictures
to us. You may also mail us a CD roms.
Upload: You may scan or have your photos scanned and email
them to us as an attachment them to us for retouching and/or
restoration.
Drop into our Studios in Camden High Street
8.How long does it take to complete
my order? It depends. One photo that has moderate
damage usually takes about a week to process during most
of the year if you are ordering prints. The closer we are
to a holiday, the longer it may take. Rush orders are available
at additional cost. Please call for an estimate.
9. What if I am not satisfied with
the results of the restoration? If you are not
satisfied with the results at the time you see the digital
proof, let us know and we will refund 100% of your deposit
(if applicable) and charge you nothing.
10. Do you do restorations or modifications
of product or commercial photos? Yes. We have expertise
in commercial photo preparation and modification.
11. I only have the negative to
the photo I want restored/retouched, can you still help
me?
Yes! We can scan your negative or other transparency and
make the necessary corrections the same way we would a print.
12. Can I see the results of the
restoration before the prints are made?
Yes! We will post the results of the restoration online
if you would like to see it before it is printed. |
