Mail Order Photo Service
:: Emailing your work to us
The best way to get an image to us
is to send us an ordinary email with your image file attached.
Don't forget to include your instructions and your contact details.
On receipt of your order we will phone you to confirm your instructions
and take payment by credit card over the phone. We will also let
you know if we think there will be any problems.
Email attachments work well for 10
or less attachments. More than this and you will need to use Winzip.
If you need to send us a lot of digital images please consider
burning them to a CDrom and posting them to us. We charge 10%
p/p and will send your order out by 1st class mail within 24 hours
Mail Order Photo Service
:: Mailing your work to us
Send us negatives, photos and CDroms
etc along with your printing instructions. We have a printable
order form to help you.
Don't be afraid to supply us with
explicit written instructions and if necessary use an additional
sheet of paper to fully explain what you need. Don't worry! If
there are any doubts at all we will telephone you on receipt of
your work to confirm your order.
Mail Order Photo Service
:: Payment
Payment may be made by cheque, credit
and debit card (make cheques payable to Kodak Express). We accept
Visa, Master Card, Switch or Solo. Unfortunately we cannot accept
American Express. Don't forget to include the cards expiry date,
start date and issue number if paying by Switch. All prices shown
on this web site are in pounds sterling and inclusive of VAT.
You can also pay credit card over the phone.
Mail Order Photo Service
:: Postage & Packaging
We charge 10% of the order value
to help cover the cost of First Class return postage and packaging
within the UK. Heavy or bulky items may incur additional charges.
All prints up to and including 12"x 8" will normally be packed
flat, larger prints will be rolled and supplied in a postal tube.
We cannot be held responsible for
items that go missing via Royal Mail. If the Royal Mail are unable
to deliver first class mail it is normaly returned to the sender.
However, in certain circumstances the post man may leave an item
outside a door if it is too large to go through the letter box.
If you think that security may be a problem at your address please
consider asking us to post your item to you by registered post
or Special Delivery. It will cost slightly more but it is 100%
effective.
Orders over £30 in value are
normally sent out via registered post
Mail Order Photo Service
:: Turn around times
The times quoted throughout this
web site are given as a guide to average in-lab turn around times.
Occasionally, due to seasonal workload variations, turnaround
times may be exceeded. If you require an order urgently, please
use First Class post or Special Delivery.
Mail Order Photo Service
:: Cropping, Print finishing and Colour Matching
Certain film formats are incompatible
with standard industry sizes (a 35mm full frame to 10" x 8" requires
substantial cropping). Please select a compatible print size or
allow for this when ordering. Sizes shown are in inches and may
be fractionally under or over the sizes quoted.
Colour is a subjective medium. If
you require us to match a previous order, please include a sample
print. Note, however, that due to paper batch variations and the
limitations of the dyes used in the photographic process, it is
not always possible to guarantee an exact colour match of guide
prints / samples. In the absence of specific instructions we will
use our expertise to aim for a truly faithful reproduction of
the original scene.
Mail Order Photo Service
:: Copyright
Orders for reproduction of photographs
etc., are accepted on the strict understanding that the customer
holds the copyright. The customer must assume liability for any
resulting action brought about by a third party.
Mail Order Photo Service
:: Liability
It is impossible for us to assess
the value of originals and unprocessed film supplied by the customer,
and the charges made for our services do not reflect or incorporate
unlimited liability. Customers should insure work of a special
value and advise us accordingly. All orders for processing and
printing are accepted on the basis that their value does not exceed
the cost of equivalent new unprocessed material. Liability for
loss or damage is limited to replacement of the material itself
in accordance with usual laboratory practice.
